Last Updated: August 2026

Candelia carefully packs each order to help ensure that our handcrafted candles, décor products and gift hampers reach you safely.

1. Order Processing

Orders are processed after successful payment confirmation.

As many Candelia products are handcrafted, processing time may vary depending on:

• Product availability
• Order quantity
• Customisation requirements
• Bulk orders
• Festive or high-demand periods

For customised and bulk orders, the expected processing timeline will be communicated separately.

2. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Name
• House/Flat number
• Street/Area
• City
• State
• PIN code
• Contact number

Candelia cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

3. Delivery

Orders are shipped through available delivery/courier partners.

Estimated delivery times may vary depending on the destination, courier availability, weather conditions, public holidays and other circumstances beyond our control.

4. Courier Delays

Once an order has been handed over to the courier partner, delivery may be affected by circumstances such as:

• Weather
• Traffic
• Public holidays
• Courier network delays
• Remote delivery locations
• Incorrect address information
• Unforeseen operational issues

Such delays may be outside Candelia’s direct control.

5. Damaged Packages

Please inspect the package when it is delivered.

If your package or product appears damaged, please take clear photographs and contact Candelia as soon as possible with your order details.

6. Undelivered or Returned Orders

If an order is returned to Candelia because of an incorrect address, unsuccessful delivery attempts or other customer-related reasons, additional shipping charges may apply if the order needs to be shipped again.

7. Bulk & Corporate Orders

Candelia offers customised, bulk and corporate gifting solutions.

Shipping and fulfilment arrangements for bulk or corporate orders may differ from standard orders and will be communicated separately.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated during the ordering process.

Shipping charges may vary depending on order size, destination and delivery requirements.

9. Contact Us

For shipping-related questions or assistance with your order, please contact us:

Candelia
📞 Phone: +91 9535413231
📧 Email: candelia734@gmail.com
📍 Address: F302, Alamelu Residency, Abappa Layout, Bangalore, 560076