Last Updated: August 2026

At Candelia, we carefully prepare our handcrafted candles, décor products and gift hampers to ensure that they reach you in good condition.

Because many of our products are handmade and delicate, please read the following policy carefully.

1. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

For damaged products, we may request:

• Clear photographs of the outer packaging
• Photographs of the damaged product
• Order number
• Other information required to verify the issue

This helps us assess the damage and determine the appropriate resolution.

2. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us with your order details.

After verification, Candelia will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

3. Handmade Product Variations

Our candles and décor pieces are handcrafted. Therefore, minor differences in colour, texture, shape, finish or detailing are natural characteristics of handmade products.

Such minor variations will not normally qualify as a return or refund.

4. Change of Mind

Returns for change of mind may not be accepted for certain handcrafted, customised, personalised or made-to-order products.

If you wish to request a return, please contact us before sending any product back. Do not ship an item back without receiving confirmation from Candelia.

5. Customised Products

Customised or personalised products are prepared specifically according to the customer’s requirements.

Therefore, customised products may not be eligible for return or refund unless the product is received damaged, defective or materially different from what was confirmed.

6. Refunds

Once an approved refund is processed, the refund will generally be made through the applicable payment method or another mutually agreed method.

The time taken for the amount to reflect in your account may depend on the payment provider or bank.

7. Products That Cannot Be Returned

Depending on the circumstances, returns may not be accepted for:

• Used or burned candles
• Products damaged after delivery due to customer handling
• Customised or personalised products
• Products returned without prior approval
• Products without sufficient evidence of damage or incorrect fulfilment

8. Return Shipping

Where a return is approved because of an incorrect, defective or damaged product, Candelia will communicate the applicable return-shipping instructions.

For other return requests, shipping costs may be the customer’s responsibility.

9. How to Contact Us for a Return or Refund

Please contact us with your order number, name and photographs/videos where applicable so that we can review your request.

10. Contact Us

Candelia
📞 Phone: +91 9535413231
📧 Email: candelia734@gmail.com
📍 Address: F302, Alamelu Residency, Abappa Layout, Bangalore, 560076